Contact
A real person reads this.
There is no ticket number, no chatbot and no queue. Write in your own words and you will hear back from us — usually the same day, and within one working day at the latest.
What are you writing about
An order
Where it is, when it ships, a wrong address caught in time. Quote the order number from your confirmation email and we can answer in one reply.
Write about an orderA return
Thirty days from delivery, unopened boxes refunded in full. Tell us the order number and we arrange the rest — you will not be asked to explain yourself.
Start a returnThe product
The full ingredient list before you order, whether it suits sensitive skin, how it sits with lenses or lash extensions. We would rather answer than have you guess.
Ask about the productPress and stockists
Samples, imagery, the regulatory file, or an interest in carrying VALIA. Tell us who you are and what you need.
Get in touch
Answered already, most likely.
Will it suit my skin?
The full ingredient list, what is in the gel and how to patch-test before the first wear.
The questionsWhen does it arrive, and what if it does not suit me?
Where we ship, how long it takes, and the thirty days you have to change your mind.
Delivery & returnsWhy should I trust a new brand?
How we write about the product, what we will not claim, and why there are no reviews here yet.
Our approach
We would rather hear that something went wrong than not hear it. If a box arrived damaged, if the patches did not agree with your skin, if anything on this site was unclear — write, and we will put it right.